Making Change Happen in Law Firms

Making Change Happen in Law Firms

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On Tuesday 14th June, we were delighted to host the fourth in our series of events on change management. The panel comprised some of the profession’s genuine thought leaders, considering the issues through a variety of lenses spanning large scale global strategic change, service design and innovation, project management and behavioural change:

  • Cathy Mattis, Head of Legal Project Management, UK/US & EMEA, Herbert Smith Freehills
  • Fiona Rice, Executive Coach & Consultant, Rice Consultancy
  • Mark Turner, Independent Consultant to the Legal Profession
  • Dan Wright, Service Innovation Partner, Osborne Clarke

Building on the findings of our recent white paper - Changing at Client Speed: What’s Stopping Law Firms? (access here ), we asked the panel the key question:

"What is the best way to effect the change that is needed?"

The three strongest themes emerging from this discussion were: using the voice of the client, getting the messaging right and implementing incremental change.

1. Using the voice of the client

While many of the challenges around change are driven by clients, clients can also be used as ‘agents for change’. Armed with the commercial justification of satisfying your client, you can create change within a law firm with good cause. As law firms need to ada

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About the author:
Mark is one of the Dispute Resolution blog’s technical editors. He qualified as a lawyer in Australia and worked in private practice before joining LexisNexis. In addition to contributing to the Dispute Resolution blog, he also writes for a number of LexisNexis blogs, including the Future of Law blog.