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On Tuesday 14th June, we were delighted to host the fourth in our series of events on change management. The panel comprised some of the profession’s genuine thought leaders, considering the issues through a variety of lenses spanning large scale global strategic change, service design and innovation, project management and behavioural change:
Building on the findings of our recent white paper - Changing at Client Speed: What’s Stopping Law Firms? (access here ), we asked the panel the key question:
The three strongest themes emerging from this discussion were: using the voice of the client, getting the messaging right and implementing incremental change.
While many of the challenges around change are driven by clients, clients can also be used as ‘agents for change’. Armed with the commercial justification of satisfying your client, you can create change within a law firm with good cause. As law firms need to adapt to the ever-evolving world, using the client is a powerful way to bring about the required change to delight them and keep ahead of the pack.
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