Deploying technology in your law firm: capitalising on your smart investment

After a law firm has identified a new solution for their practice, the next crucial step is getting the implementation process right. Preparation can reduce risk.

When deploying a new solution, law firm leaders must ensure they take a realistic and pragmatic approach before rolling out the changes. LexisNexis has 200 years of experience in bringing solutions to law firms and has a proven track record acting as a trusted partner to companies globally.

To ensure the successfully and effective deployment, LexisNexis has developed a plan to help ensure meaningful buy-in. The deployment plan below works best if you have built a strong business case. You can read our guide on the foundations of building an effective business case here.

In terms of deployment, it is essential to ensure three broad objectives:

Buy-in from fee-earners:

  • Change management is difficult. Most people have a bias to doing things the way they are used to doing it, and are averse to change. This is why strong messaging from the top down is critical.

Invest resources in training:

  • This is a challenge for all organisations, because costs are constantly under pressure, but professional service  organisations seem to struggle more with allocating appropriately skilled staff to non-direct, revenue earning roles

Have a proper roll-out plan:

  • Ensure you have a strategic rollout plan ready to go and adopt a phased approach. To help you with this, use our planner below to help manage buy in and to develop a coherent strategy
Based on all our learnings, here is a ‘cheat-sheet’ to help you prepare for roll-out.

 

Task

Description

Project plan with internal sponsor

With an internal executive sponsor driving change, they can lead the internal cross-departmental cooperation required to deliver a full roll-out on time

Perform a force-field analysis

Internal communications discussing the rationale and benefits of change, identifying individuals resistant to change and understanding the reasoning behind resistance, directly addressing the concerns of detractors

Strong internal communications

Ensure that messaging is consistent from top down. Communications should be robust and clear once a decision has been made

Varied training options

Promote training options internally, giving a clear message that fee-earners are expected to attend training. Try to provide options of drop-ins, online and one to one.

Initial focus on those who haven’t used the product/solution

By implementing a phased approach to roll-out, law firms can increase usage base, and then focus on increasing usage across the board

Deploying technology effectively enables business to get the most out of their investment immediately: make sure that you’re building on the strength of your smart investment.

Further reading

For more information on the case for technology in law firms, please download your research report, Is your Tech Smart?.

 

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