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LexisNexis, working closely with the Civil Justice Council (CJC) and others, is poised to launch the first of three projects to create digital tools for the advice sector, it has emerged.
James Harper, executive sponsor for the legal publisher’s rule of law programmes, said the aim was to launch the first one by the end of March.
“There’s a huge swathe of people in the UK for whom getting access to their legal rights is becoming very difficult or impossible,” Mr Harper said. “We’re not going to solve the problem, but we want to help towards solving it.”
Mr Harper said there was a recognition that growing levels of demand could not be met by the current model of the advice sector, which he described as “very manual and face-to-face driven”.
He went on: “We should ideally get to the point where we could digitally match supply and demand – so someone from Cardiff could speak to a lawyer in Truro.
“In the interim, a huge amount of efficiency could be gained through relatively simple tech tools and ‘self-service’ – allowing people to solve problems themselves.”
Mr Harper said LexisNexis had been working closely with the Civil Justice Council (CJC) on the projects, as part of the CJC&rsq
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