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leading the field-based Customer Success team, which trains our legal and tax customers in order to maximise usage of our online products and drive customer efficiencies. By delivering exceptional CX, the team is a critical weapon in our battle to combat attrition.
at 05:40 – but I wait precisely 18 minutes before rising to greet the day; those 18 minutes matter! The journey in I’ll spend either reading or watching Eastenders (guilty pleasure!).
about a year ago. Prior to joining the marketing team, I worked in the Ed Ops division of LNUK for 19 years. After studying law at university, I made the very obvious (!) step of pursuing a career in retail, and served many a celebrity in Simpsons of Piccadilly, which was the department store that 1970s sitcom ‘Are You Being Served?’ was based on; the building is now the flagship Waterstones store. I then made the decision to move into publishing, working for a construction and facilities management publisher in Windsor, before landing a role as a sub editor at Butterworths (as we then were). My roles evolved, through Managing Editor to Publisher, culminating in the role of Director of Major Works and Analytical Operations, where I was responsible for developing the operationa
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