A day in the legal life: Sarah Wilson

A day in the legal life: Sarah Wilson

A new LexisNexis series, A Day in the Life meets some of the most interesting characters in the legal industry and asks them to share their professional successes, day to day work and most memorable career moment. This week we get to grips with the work life of Sarah Wilson, Customer Success team manager at LexisNexis.


I’m responsible for...

leading the field-based Customer Success team, which trains our legal and tax customers in order to maximise usage of our online products and drive customer efficiencies. By delivering exceptional CX, the team is a critical weapon in our battle to combat attrition.

My alarm goes off...

at 05:40 – but I wait precisely 18 minutes before rising to greet the day; those 18 minutes matter! The journey in I’ll spend either reading or watching Eastenders (guilty pleasure!).

I got my job...

about a year ago. Prior to joining the marketing team, I worked in the Ed Ops division of LNUK for 19 years. After studying law at university, I made the very obvious (!) step of pursuing a career in retail, and served many a celebrity in Simpsons of Piccadilly, which was the department store that 1970s sitcom ‘Are You Being Served?’ was based on; the building is now the flagship Waterstones store. I then made the decision to move into publishing, working for a construction and facilities management publisher in Windsor, before landing a role as a sub editor at Butterworths (as we then were). My roles evolved, through Managing Editor to Publisher, culminating in the role of Director of Major Works and Analytical Operations, where I was responsible for developing the operationa

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About the author:
Catherine is one of the Future of Law's digital editors. She graduated from Durham University with a degree in English Literature and worked at a barristers chambers before joining Lexis Nexis.