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In the current climate, changes in the legal market have encouraged both lawyers and law firms to focus more acutely on the concept of talent management.
In an intensely competitive environment where customers can choose from the best service providers available, having well-rounded, experienced staff, who have the multitude of skills and characteristics of a good lawyer that are needed to impress the client, has become a key differentiator in this market. Truly successful lawyers are diverse and have a mix of skills, as well as those traditionally associated with competent and good lawyers of the profession.
In 2015, The Solicitors Regulation Authority (SRA) identified four key areas to be used in determining a standard for a solicitor’s skillset in their statement of solicitor competence. These were:
- ethics, professionalism and judgement
- technical legal practice
- working with other people and,
- managing themselves and their own work
What is clear is that the role of a lawyer has become far broader than it once was. As technology has advanced, so have client expectations, and therefore the demand on the legal sector regarding service levels and client experience has similarly intensified.
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