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Paul Jonson, managing partner of Pannone Corporate, explores the remedies to be made available to consumers and how their rights will be enforced.
Consumer Rights Act 2015, LNB News 27/03/2015 144
The remedies are the main change being introduced by CRA 2015. Consumers will have ‘short cuts to compensation’, as it were. Currently, if goods are, say, of unsatisfactory quality, a consumer may reject them and ‘return’ them (the onus is on the business to collect them) provided he has not kept for them for an unreasonable length of time, which is a nebulous concept. CRA 2015 brings clarity and certainty for consumers.
If goods, a consumer has:
If services are supplied but not within a reasonable time, or at a reasonable charge or to a reasonable standard, depending on the problems, a consumer has:
The remedies for digital content are addressed below.
CRA 2015 applies to law firms as they are traders as defined in CRA 2015—they provide services and some of their clients, at least, may be consumers as defined under CRA 2015.
Yes—there is a clear timetable and procedure for the right to reject/repair or replacement/refund or price reduction. In terms of services supplied, there are new rights
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