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In June we reported on the Consumer ADR Regulations Alternative Dispute Resolution for Consumer Disputes (Competent Authorities) Regulations 2015 (SI 2015/542) had been introduced so as to improve the availability and quality of ADR services in consumer disputes, with the in-force date for the relevant regulations being 9 July 2015.
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On 28 August 2015, the Legal Ombudsman announced that it was withdrawing its application to become an approved ADR entity, its reasoning being the changes to the Complaints Scheme rules (extending the time limit for complaints and limiting the number of grounds on which an ADR entity can refuse to deal with a complaint) that registration would require. The Legal Ombudsman will now consult on this prior to deciding how to proceed later on in December this year. Lexis®Library subscribers can see: LNB News 02/09/2015 83.
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