Update on the Consumer ADR Regulations – Legal Ombudsman pulls out from approved ADR entity application

Update on the Consumer ADR Regulations – Legal Ombudsman pulls out from approved ADR entity application

In June we reported on the Consumer ADR Regulations Alternative Dispute Resolution for Consumer Disputes (Competent Authorities) Regulations 2015 (SI 2015/542) had been introduced so as to improve the availability and quality of ADR services in consumer disputes, with the in-force date for the relevant regulations being 9 July 2015.

You can find the posts here:

4 things you need to know about the Consumer Disputes Regulations if you act for an ADR service provider

Amended Consumer ADR Regs – 4 key things you need to know

On 28 August 2015, the Legal Ombudsman announced that it was withdrawing its application to become an approved ADR entity, its reasoning being the changes to the Complaints Scheme rules (extending the time limit for complaints and limiting the number of grounds on which an ADR entity can refuse to deal with a complaint) that registration would require. The Legal Ombudsman will now consult on this prior to deciding how to proceed later on in December this year. Lexis®Library subscribers can see: LNB News 02/09/2015 83.

Subscription Form

Related Articles:
Latest Articles:

Access this article and thousands of others like it free for 7 days
with a trial of TolleyGuidance.


Already a subscriber? Login

About the author:
Ruth specialises in general corporate and commercial dispute resolution with particular experience in shareholder disputes, fraud and warranty claims. Ruth trained and qualified at Berwin Leighton Paisner LLP (now Bryan Cave Leighton Paisner LLP) where she remained in practice for ten years. Her work has involved project managing large-scale cases to trial in the chancery and commercial courts. Ruth was actively involved in in-house training with a particular focus on all aspects of evidence gathering and production, including authoring a user-manual on E-disclosure. She is also a contributor to the New Law Journal.