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18 June the Amended ADR Consumer Regulations were issued. They amend SI 2015/542 (the Consumer ADR Regs) and together these statutory instruments implement EU ADR Directive 2013/11/EU, which aims to promote the use of ADR in consumer disputes by encouraging
the use of approved ADR entities that ensure minimum quality standards, into the UK. The EU ADR Directive is the European Parliament’s response to recognition both that ADR is an effective, low-cost and speedy means of resolving consumer disputes
(thus promoting trade) and yet that the provision of ADR services throughout the Union is currently fragmented and inconsistent.
Practitioners may also wish to refer to our earlier blogs on the ADR Consumer Regulations where we considered the impact of the Regulations on those advising traders and those advising ADR service providers.
Practitioners should note the following further to the issuing of the Amended Regulations:
LexisPSL Dispute Resolution subscribers can find further information in our practice note: ADR for Consumer Disputes (Competent Authorities) Regulations 2015. Click here for a free trial.
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