The Competition and Markets Authority (CMA) has announced that LoveHolidays is to refund over £18m for cancelling holidays amid the coronavirus (COVID-19) pandemic. The announcement follows an investigation into LoveHolidays arising from hundreds of complaints received from people awaiting refunds from cancelled holidays. The investigation revealed that when customers contacted LoveHolidays to request a refund for their cancelled holiday, LoveHolidays said they would only receive money back for their flights once the firm had received refunds from the respective airlines. Under the Package Travel and Linked Travel Arrangements Regulations 2018, SI 2018/634, online travel agents are 'legally bound to refund customers for package holidays cancelled due to coronavirus, regardless of whether or not the agent has received money back from suppliers.'