Following a short consultation, the Financial Conduct Authority (FCA) has confirmed the package of targeted temporary measures to help people with some of the most commonly used consumer credit products who are affected by the coronavirus (COVID-19) pandemic. The rule changes will be in force from 9 April 2020 and the full range of measures will apply by 14 April 2020. This is to allow firms time to ensure they have the appropriate level of resources available to handle customer requests. All firms will be ready to receive customer requests by 14 April, although some firms, including the major banks and building societies, will be adopting the changes immediately.