The Competition and Markets Authority (CMA) has launched a programme to investigate reports of businesses failing to respect cancellation rights during the coronavirus (COVID-19) pandemic. 80% of complaints received by the CMA’s Covid-19 Taskforce refer to complaints in relation to cancellations and refunds. For most consumer contracts, the CMA would expect a full refund to be issued where a business has cancelled a contract without providing any of the promised goods or services.