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Your statutory rights are not affected
A phrase all-too-often used to sprinkle statutory fairy dust over dodgy trading practices?
I'd say so.
At worst, with some companies it feels like the context is more like this:
It seems clear to me that this common phrase—'this does not affect your statutory rights'—is not fit for purpose.
Customers don’t understand it. Businesses don’t understand it. Heck, even peers of the realm struggle with it. Take Baroness Hayter of Kentish Town:
I cannot be the only person who has been a bit mystified when standing by a till and reading a notice which says, “This does not affect your statutory rights”
Others agree, from consumer guru Martin Lewis:
Seven little words, one GIANT confusion. The sign’s everywhere yet many customers and staff don’t have a clue what it means
to Chris Warner, Lead Lawyer, Policy, Advocacy and Enforcement, at Which?
I do not think anyone really knows what their statutory rights are or what that phrase means. It
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