The Consumer Contract Regulations 2013—three months on

The Consumer Contract Regulations 2013—three months on

Doesn't time fly?

It has been three months since the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs) came into force and I'm still struggling to remember the order of all of the words in the brackets.

A shocking revelation I know.

So what impact have the relatively new CCRs had in practice?

We interviewed Jennifer Barnett, senior solicitor at Iceland Foods Limited, recently. She discusses the new regulations in the context of her company’s own working practices.

Three months on since they came into force, what are your observations in relation to the CCRs?

While the CCRs have generated a great deal of column inches, from a practical perspective, they have resulted in limited work for us. It’s involved tweaking our online terms and conditions, and some amendments to our customer online journey.

The effect has not been as onerous as we first expected.

Are there any grey areas?

The CCRs seem to be fairly clear for sales contracts (which are the type that Iceland enters into), although I understand there are more grey areas when it comes to service contracts.

Saying that, we would welcome some clarification around what it means to be ‘sealed’. There is an exception to the right to cancel for sealed products which are not suitable for return once unsealed for health or hygiene reasons.

Thus far, have the new rules proved to be practical and successful in achieving their aim?

The CCRs are obviously designed to give consumers more rights where they purchase good

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