Rely on the most comprehensive, up-to-date legal content designed and curated by lawyers for lawyers
Work faster and smarter to improve your drafting productivity without increasing risk
Accelerate the creation and use of high quality and trusted legal documents and forms
Streamline how you manage your legal business with proven tools and processes
Manage risk and compliance in your organisation to reduce your risk profile
Stay up to date and informed with insights from our trusted experts, news and information sources
Access the best content in the industry, effortlessly — confident that your news is trustworthy and up to date.
Find up-to-date guidance on points of law and then easily pull up sources to support your advice with Lexis PSL
With over 30 practice areas, we have all bases covered. Find out how we can help
Our trusted tax intelligence solutions, highly-regarded exam training and education materials help guide and tutor Tax professionals
Regulatory, business information and analytics solutions that help professionals make better decisions
A leading provider of software platforms for professional services firms
In-depth analysis, commentary and practical information to help you protect your business
LexisNexis Blogs shed light on topics affecting the legal profession and the issues you're facing
Legal professionals trust us to help navigate change. Find out how we help ensure they exceed expectations
Lex Chat is a LexisNexis current affairs podcast sharing insights on topics for the legal profession
Discuss the latest legal developments, ask questions, and share best practice with other LexisPSL subscribers
I like terms and conditions. There. I’ve said it.
I’m a convert to them. I’ve spent years drafting them for businesses large and small. Personally, I think that they are a useful management tool setting out what businesses and customers should expect from each other. However, I fully accept
that a significant percentage of the population may struggle to agree with me.
So how do you get customers to read them, or, at the very least, have a cursory glance through them? After all, thousands of Gamestation customers — 7,500 in fact — inadvertently surrendered their souls to the games retailer
in April 2010 when they agreed to the clause below.
To be honest, I’m surprised that as much as 12% of Gamestation’s customers actually discovered the clause — and thus were able to claim a lovely £5 voucher for being so eagle-eyed. Even us lawyers blindly click on terms and conditions
from time to time (shocking revelation, I know).
So how do you make terms and conditions work for you?
The key, I believe, is to not to look at terms and conditions in isolation. They should be part of a whole package of engaging with customers:
Effectively, put systems in place so that you manage the risk of a customer not actually reading the terms and conditions.
So far so good. But how do you get the customer to act
Access this article and thousands of others like it free by subscribing to our blog.
Read full article
Already a subscriber? Login
0330 161 1234