Online consumer protection—new EU contractual rules on the horizon?

Online consumer protection—new EU contractual rules on the horizon?

The European Commission is looking to harmonise online consumer protection as part of its recently launched—and rather ambitious—Digital Single Market Strategy.

To this end, it has launched a new consultation in which it is seeking views on possible ways to remove contract law obstacles related to the online purchases of digital content and tangible goods.

Views are also sought on whether there is a need for contract initiatives at EU level and the scope of any such initiatives.

Views are welcome until 3 September 2015.

We spoke to Agustín Reyna, senior legal officer at European Consumer Organisation, BEUC about this development. He notes that crossovers between offline and online consumer protection, and tangible and digital goods, will certainly make the consultation an interesting one to watch.

Here's what he had to say:

Is this proposal for new online contract rules simply the 'Common European Sales Law (CESL) Mark Two' and, if so, is it likely to be any more effective/less controversial?

After the initial CESL proposal was rejected by large member states in the Council and by many of the main stakeholders in Europe, it is likely that the Commission will try a different approach. We do not expect this proposal to be optional in comparison to CESL, but instead to build on the existing consumer l

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