Does your website comply with the new consumer contract regulations?

Does your website comply with the new consumer contract regulations?

It is only 15 days until the world goes bonkers (well a solid portion of it) and the World Cup kicks off in Sao Paulo, Brazil.

As ever, many businesses will be concerned about balancing their commercial needs with growing employee excitement over the matches: 'How do we keep productivity at normal levels?'

Dealing with employees who suddenly become poorly on match days or who clog up the company's internet with hours of streaming coverage will be a challenge for many businesses.

What certain businesses should be more concerned about, however, is the fact that a day after the World Cup starts (13 June) new regulations come into force which regulate selling over the internet. If you sell via this medium, you should ideally be ready for these changes but if you are not, beware! Failure to comply with them might make your contracts unenforceable.

Below we interview Simon Bates, solicitor at Jordans Corporate Law, on this new law. He assesses the changes and suggests the government guidance is not detailed enough for many businesses:

What changes are happening on 13 June 2014?

Changes to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, (CCR 2013) will come into force on 13 June 2014. They have implications for most businesses that sell to consumers:

  • by distance contracts (such as online, mail-order or over the phone)
  • off-premises (away from the trader’s premises and so including the consumer’s home)
  • on-premises in the case of non-day to day transactions (such as in a shop)

Certain types of contracts are outside the scope of the new regulations including contracts for banking, residential letting, construction of new buildings as well as insurance and credit services. Others are partially exempt such as passenger transport contracts.

The new regulations will replace the Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008 (Doorstep Regulations)

Why is the new law being introduced?

The new regulations are required in the UK to

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