Consumer Rights Act: T minus 2 days—how does it apply to services?

Consumer Rights Act: T minus 2 days—how does it apply to services?

How reasonable are you?

How unreasonable are you?

Or perhaps you think reasonableness is a load of old bunkum and 'good faith' is the future?

Whatever your stance, and whether you like it or not, the Consumer Rights Act 2015 includes the somewhat nebulous concept of 'being reasonable' in spades. It pops up in section after section, particularly in connection with the provision of services.

So if you answered 'yes' to the first question, I'll hazard that you'll be ... well ... reasonably pleased.

(Which is, of course, very reasonable of you.)

I suppose that it's no surprise. The law struggles to cater for every eventuality so this handy concept has been dusted off and brought out of the legislative drafter's toolbox to allow for maximum flexibility and minimum fuss.

So what are the new rules on services? To be fair, they look very familiar:

  • Reasonable care and skill: every contract to supply a service contains an implied term that the trader must perform the service with reasonable care and skill
  • Reasonable price: if the consumer has not paid for the servi

Subscription Form

Latest Articles:

Already a subscriber? Login
RELX (UK) Limited, trading as LexisNexis, and our LexisNexis Legal & Professional group companies will contact you to confirm your email address. You can manage your communication preferences via our Preference Centre. You can learn more about how we handle your personal data and your rights by reviewing our  Privacy Policy.

Access this article and thousands of others like it free by subscribing to our blog.

Read full article

Already a subscriber? Login