Consumer Rights Act: T minus 2 days—how does it apply to services?

Consumer Rights Act: T minus 2 days—how does it apply to services?

How reasonable are you?

How unreasonable are you?

Or perhaps you think reasonableness is a load of old bunkum and 'good faith' is the future?

Whatever your stance, and whether you like it or not, the Consumer Rights Act 2015 includes the somewhat nebulous concept of 'being reasonable' in spades. It pops up in section after section, particularly in connection with the provision of services.

So if you answered 'yes' to the first question, I'll hazard that you'll be ... well ... reasonably pleased.

(Which is, of course, very reasonable of you.)

I suppose that it's no surprise. The law struggles to cater for every eventuality so this handy concept has been dusted off and brought out of the legislative drafter's toolbox to allow for maximum flexibility and minimum fuss.

https://twitter.com/ctsi_uk/status/647084328355168256

So what are the new rules on services? To be fair, they look very familiar:

  • Reasonable care and skill: every contract to supply a service contains an implied term that the trader must perform the service with reasonable care and skill
  • Reasonable price: if the consumer has not paid for the servi

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