Consumer Rights Act: 6 weeks and counting: updated guidance

Consumer Rights Act: 6 weeks and counting: updated guidance

The coming into force of the Consumer Rights Act 2015 (CRA 2015) 44 days from now means that many organisations have had to update much of their guidance for businesses.

Here's a quick guide to the most important changes:

CMA guidance on unfair terms

https://twitter.com/CMAgovUK/status/627123626593153024

The CMA has updated its guidance on unfair terms in consumer contracts or, more precisely, its guidance on what it considers to be unfair under the CRA 2015 (the courts may always, ultimately, take a different view).

In a world of ever-decreasing attention spans, it has thoughtfully cobbled together three levels of advice on 'dodgy' terms:

For lawyers, we'd recommend the 'full fat', 144 page version.

The CMA has also thrown in, for good measure, a couple of flowcharts, an annex which shows historic examples of

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