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On Monday 31 March I attended a seminar on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 run jointly by Trading Standards and BIS. The regulations implement the Consumer Rights Directive and update and harmonise the law on distance and doorstep selling as well as introducing some information requirements for sales in shops etc. The seminar was aimed at enforcement authorities and advisers to businesses and consisted of an overview of the new regulations from BIS, and a more detailed presentation from Peterborough trading standards about the regulations and the challenges they present to businesses, followed by a Q&A session.
The regulations come into force on 13 June and set out the following key points:
Some of these requirements are already familiar to organisations supplying goods and services to consumers but there are key changes:
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