Changes to consumer contracts coming in June

Changes to consumer contracts coming in June

On Monday 31 March I attended a seminar on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 run jointly by Trading Standards and BIS.  The regulations implement the Consumer Rights Directive and update and harmonise the law on distance and doorstep selling as well as introducing some information requirements for sales in shops etc.  The seminar was aimed at enforcement authorities and advisers to businesses and consisted of an overview of the new regulations from BIS, and a more detailed presentation from Peterborough trading standards about the regulations and the challenges they present to businesses, followed by a Q&A session.

The regulations come into force on 13 June and set out the following key points:

  • The information the trader should provide to the consumer
  • Cancellation rights for consumers buying away from a trader’s premises and on the telephone/online
  • Measures to prohibit hidden costs

Some of these requirements are already familiar to organisations supplying goods and services to consumers but there are key changes:

  • The cancellation period extends to 14 calendar days
  • Consumers can cancel services started in the cancellation period as long as they pay for the work done so far (once the work has been completed they can no longer cancel)
  • If you are supplying goo

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