InterAction
By providing a single, easy to use, consistent and company wide view of all of your customers and prospects and their relationships within the business, InterAction allows the more efficient sharing and enrichment of customer data leading to improved customer knowledge. By utilising a deeper and broader understanding of your customers, you can offer more appropriate services and spot and fill gaps in their product holdings whilst avoiding missed sales opportunities.
InterAction is easily accessed anytime, anywhere (via an Internet browser or a Windows client) allowing professionals to view and manage information however they choose - through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices - while retaining control over their personal information and relationships.
Complete view of your clients, relationships and prospects Information stored in disparate databases is difficult, time-consuming and costly to share among key players. LexisNexis InterAction integrates and consolidates information about customers, commercial partners, prospects and competitors from a variety of systems.
A source of competitive advantage LexisNexis InterAction helps companies to manage and expand their network of relationships to gain a competitive advantage. It allows the more efficient sharing and enrichment of customer data, leading to more successful business pitches and better customer service. It also helps marketers to build the firms brand, streamline their new business processes and track the overall effectiveness of their efforts.
Seamless access to key information LexisNexis InterAction gives you quick and easy access to the key information you need to identify new business opportunities and win and retain clients. Access is seamless through an easy-to-use interface on the Personal Information Manager, corporate portal, intranet, extranet or wireless device that you use every day.
"We have realized that one of the greatest services that Clifford Chance can bring to its clients is the strength and depth of its global network of legal experts. As such, we have invested in LexisNexis InterAction, which is capable of supporting our global client service initiatives." Charles Doyle, Global Head of Business Development - Clifford Chance
"After merging we had several new practice areas to market to our client base. In one example, we used LexisNexis InterAction to identify a key client that was using three different practice areas, but could benefit from a new offering. We were successful in being awarded the matter, which has already yielded £20,000, as well as the likelihood of future work." Gillian Kahn, Marketing Director - Berwin Leighton Paisner
For more information, please visit www.interaction.com/intl