Begbies Traynor Group Implements LexisNexis InterAction for Client Relationship Management
Professional Services Firm Centralises Information to Meet Needs of Global Financial Client Institutions
London, 16 July, 2010 – LexisNexis UK (www.lexisnexis.co.uk), a leading provider of content-enabled workflow solutions, today announced that Begbies Traynor Group, a provider of specialist professional services, has selected InterAction® as its Client Relationship Management (CRM) solution.
The Group is currently enjoying a period of rapid expansion, and to meet and mirror the business processes of its clients, the organisation recognised a need for proactive management of client data within a centralised repository. To enable the firm to manage future expansion and strategic change, a decision was made to implement a CRM solution that could grow and evolve with the firm.
Previously, the organisation’s client data resided across 47 UK offices. Various departments and nearly 700 individuals relied on a multitude of spreadsheets and databases to log client information. As the firm’s size reached critical mass, it was clear that a more consolidated approach was needed.
As a provider of consultancy and expertise, the Group looked to organisations with similar challenges in other industries for CRM best practice. The professional services industry has relied on LexisNexis® InterAction® for guidance for more than a decade, and as the team at Begbies Traynor Group had experience working within global law firms, they included InterAction in the selection process.
“InterAction is the de-facto Enterprise CRM solution for professional services,” said Andrew Dunn, Business Development Partner, Begbies Traynor Group. “The internal project team had experience working with the product in previous roles, and as such was well versed in the power of the solution. InterAction also proved to be the best fit for the unique challenges of our thriving organisation, especially as we hone our business to meet the needs of our clients.”
The organisation initially explored several CRM applications. However, during the selection process InterAction became the preferred solution due to the flexibility and ease of deployment that underpins a sophisticated and powerful user experience, ultimately translating into enhanced client service levels.
“By having a clear understanding and knowledge of their client base, combined with a best practice approach in planning their CRM requirements, Begbies Traynor Group has designed and structured InterAction to meet the needs of the firm and its clients as it evolves and grows,” said Tim Cheadle, General Manager, LexisNexis. “We fully endorse this forwardthinking approach and we are delighted that the firm can look to InterAction’s proven client base across legal, accountancy and private equity sectors to share their experiences and knowledge on CRM as they move forward with InterAction.”
LexisNexis® is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), LexisNexis serves customers in more than 100 countries with 15,000 employees worldwide.
In the UK, LexisNexis Enterprise Solutions develop workflow-based software productivity solutions delivering innovation, best practice and efficiencies to legal practitioners & professional service firms enabling them to drive business performance and differentiation in a highly competitive global environment. More than half of the UK’s top 250 law firms use our solutions designed to help firms excel in the business and practice of law.
LexisNexis Enterprise Solutions' offering includes:
· LexisNexis® Axxia dna, a next generation, fully integrated financial and practice management solution developed on a Web-based business process management platform
· LexisNexis® Visualfiles, a case and matter management software
· LexisNexis® Streamline®, a best-of-breed, single platform for legal and business process workflow management
· LexisNexis InterAction, a customer relationship management solution
· LexisNexis Redwood Analytics, business Intelligence and budgeting software and services
· Lexis®Check is intelligent legal software that ensures legal references are up-to-date across documents, in internet resources and within all files of a firm’s document management system.